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FAQ

Frequently Asked Questions

    • Do you deliver Authentic Arabic Dress to my Country?

      We deliver Authentic Arabic Dress World Wide.

    • What if I order an item and it doesn’t fit or I don’t like it?

      You can return the item to us within 7 days of delivery, please refer to our Returns Policy at the bottom of this page for full details, as our returns procedure must be followed in order for an exchange or refund to be authorised.

    • How can I tell that you have received my order?

      You can login into your DesertDress account and check if your order has been dispatched.

    • Is your site secure?

      It’s as secure as we can possibly make it. We never see your credit card details.

    • How do you protect my privacy?

      Desert Dress do not share your information with any third party and we will only keep your email address if you give us your express permission. Please refer to our Privacy Policy below.

      I have a question not covered on this page!
      Please email us and we will be happy to answer your question personally!


Privacy Policy

DesertDress.com are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)

The information collected about customers, is that which is entered at the time of ordering. The reason that we collect information about you is to process your order and to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent, we are replying to your correspondence, or if we need to advise you about your order. We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a 'cookie' which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, please email us.

RETURN POLICY

100% Satisfaction Guaranteed - no quibbles , questions asked refund

In the unlikely event you are unhappy with your purchase, please contact us. We will do our best to resolve the issue.

Once return has been agreed, please return the item within 7 days.

A refund will be given for items returned to us within 7 days of delivery. Items must be returned in their original, unopened condition folded on the original fold lines, with the plastic seals (if any) still in tact.

Return postage costs are the responsibility of the buyer and are advised to be made via recorded delivery. If in the unlikely event, items arrive faulty or damaged, please email describing the nature of fault/damage. The item must be returned within 7 days of a return being agreed.

Either a replacement (subject to stock availability) or a refund including return postage costs will be then given.

If the order is returned in a non saleable condition a restocking fee may be applied

When item is significantly not as described, a full refund will be issued .