Please refer to the Campaign FAQs below for more information on the Campaign.
Eligible Products
Products tagged with a “Best Price” label will be eligible for the Campaign (the “Eligible Products”).
Price Comparison
The price comparison will be based on (a) the price paid by the Customer for one (1) unit of Eligible Product on the Desertdress Ltd Platform (the “Customer Paid Price”); and (b) against the listing price (as indicated on the product page) (the “Compared Listing Price”) of one (1) unit of the same product of the same brand, model, size, description/specification, color (the “Compared Product”) listed for sale by an eligible seller on the eligible comparison platforms in the same territory (the “Eligible Seller”). For a list of Eligible Sellers, please refer to the Campaign FAQs below.
The Customer Paid Price shall be the price paid by the Customer for the Eligible Product on the Desertdress Ltd Platform, and shall include any special promotions, vouchers, credit card promotions, discounts offered by payment partners or payment method, or any other fees or promotions that may be applied (collectively, the “Promotional Vouchers”). For the avoidance of doubt, the usage of any of the Promotional Vouchers shall be subject to any terms and conditions applicable to the usage of such Promotional Voucher.
The Customer Paid Price shall exclude (i) any shipping-related charges paid by the Customer; and (ii) any additional service(s) which Desertdress Ltd may provide from time to time and for which the Customer has opted to pay for.
The Compared Price shall be the price as displayed for the Compared Product sold by Eligible Sellers, including any markdowns indicated. The Compared Price shall exclude (a) any mark downs as a result of any flash deals or flash sales (or any other similar limited-time offers which eligible comparison platforms may offer from time to time); (b) special promotions, vouchers, applicable cashback, credit card promotions, discounts offered by payment partners or payment method, discounts (whether by way of accumulated coins or otherwise) that the Customer may use to offset the price of the Compared Product;and (c) any shipping-related charges paid by the Customer.
If Desertdress Ltd, in its sole and absolute discretion, is of the view that (a) the Compared Product is counterfeit, preloved, used, not part of the eligible categories as stated in the Campaign FAQ below, not sold by an Eligible Seller or otherwise not in compliance with the T&Cs set out here; (b) the Customer Paid Price is a result of an error in pricing of the Eligible Product on the Desertdress Ltd Platform; and/or(b) the Compared Price is a result of an error in pricing (whether by the Eligible Seller or the eligible comparison platform), Desertdress Ltd may disqualify such Compared Product from the Campaign. For the avoidance of doubt, any submissions made as part of the Campaign in relation to disqualified Compared Products will not be considered by Desertdress Ltd.
The Campaign
The Campaign is applicable where a Customer has purchased an Eligible Product on the Desertdress Ltd Platform at the Customer Paid Price, but subsequently finds a Compared Product sold by an Eligible Seller with a Comparison Price which is lower than the Customer Paid Price. In such event, Desertdress Ltd will reimburse the Customer (in the form of Desertdress Ltd cashback), subject to the following terms and conditions:
the price comparison between the Customer Paid Price of the Eligible Product and the Compared Listing Price of the Compared Product shall be subject to the terms set out in Clause 2 above;
the Customer has complied with the process as set out in Clause 4 below; and
the exclusions as set out in this T&Cs and the Campaign FAQs do not apply.
Best Price Guaranteed Claims Process
Upon finding a Compared Product sold by an Eligible Seller with a Compared Price lower than the Customer Paid Price of an Eligible Product which the Customer has purchased, the Customer may fill out the form (as provided in the Campaign FAQ below) (the “Price Check Form”) and provide all of the following details and/or information:
Email account registered with Desertdress Ltd;
Desertdress Ltd Order number;
Desertdress Ltd Product URL;
Name of comparison platform;
Compared Product URL;
A screenshot of the Desertdress Ltd product page, with the following information:
Price;
SKU;
Product Availability; and
Clear indication of time and date
A screenshot of the Compared Product product page, with all of the following information:
Price;
Brand/Seller Name;
Product Availability; and
Clear indication of time and date; and
Price difference between Eligible Product and Compared Product.
(above, the “Claims Process”)
Please refer to the Campaign FAQs below for the timelines to note when submitting the Price Check Form. Price Check Forms submitted after the specified timelines will not be entertained and will lead to automatic rejection.
Upon submission of the Price Check Form, Desertdress Ltd will review and verify the submitted details. If the Claims Process complies with these T&Cs (including the Campaign FAQs), Desertdress Ltd will notify the Customer and Desertdress Ltd cashback will be credited into the Customer’s account within 45 days from the date the relevant order containing the Eligible Product is successfully delivered and received by the Customer. The cashback shall be calculated at either (i) 120% of the price difference between the Customer Paid Price and the Compared Price; or (ii) £500 (or such other amount as determined by Desertdress Ltd from time to time), whichever is the lower (the “Cashback”).
Upon submission of a Price Check Form, a Customer shall not be permitted to submit another Price Check Form (whether for a similar or different Eligible Product) for a period of thirty (30) days from the date of submitting the first Price Check Form.
Desertdress Ltd may, in its sole and absolute discretion, at any point during the Claims Process, request the Customer to furnish additional information or documentation to substantiate the information provided in the Price Check Form. In the event the Customer does not furnish the requested information and/or documentation within the time period specified by Desertdress Ltd, the Customer shall automatically be disqualified from participating in the Campaign.
If at any point during the Claims Process (including after submission of a Price Check Form), the Customer requests for a refund, return or cancellation of the Eligible Product (which shall be in accordance with Desertdress Ltd’s Returns and Refunds Policy), the Customer shall automatically be disqualified from participating in the Campaign.
In the event a Customer has successfully received Cashback under the Campaign, the Customer shall not be allowed to return or refund the Eligible Product.
Usage of the Cashback shall be in accordance with Desertdress Ltd’s Terms of Use here and cashback terms and conditions here. Such usage shall also be subject to any restrictions, including but not limited, to any validity period or exclusions imposed (whether or not indicated in the notification email stated in Clause 4.2 above). The Cashback shall be non-transferable, non-refundable and non-exchangeable for cash or any other items.
By participating in the Campaign, the Customer agrees to provide accurate, complete, current and truthful information as required by Desertdress Ltd. The Customer agrees that if the Customer provides information that is intentionally or wilfully inaccurate, incomplete, not current, untruthful, in bad faith, or fraudulent in any way, or Desertdress Ltd has reasonable grounds to believe that the information provided is inaccurate, incomplete, not current, untruthful, fraudulent or that the Customer acted in bad faith in any way, Desertdress Ltd has the right to disqualify the Customer from the Campaign at any point during the Campaign. In the event such disqualification occurs after the Customer has received the Cashback, Desertdress Ltd reserves the right to recover such Cashback awarded and take any other action Desertdress Ltd deems necessary.
Desertdress Ltd’s decision on all matters relating to the Campaign (including but not limited to verification of the Price Check Form submitted by a Customer) shall be final and binding. No discussions, appeals, enquiries or challenges will be entertained. Customers hereby consent that they will not take any action against Desertdress Ltd or its affiliates concerning the Campaign.
General Terms
All employees of Desertdress Ltd are prohibited from participating in the Campaign.
The Campaign shall be limited to the first £5,000 (in Cashback) disbursed to successful Customers.
The Governing Law clause as set out in Desertdress Ltd’s Terms of Use shall be incorporated by reference.